1. How long until my order arrives?

Packages usually take 3-5 working days to arrive but it can be longer depending on the time of year and stock levels.

2. What is your returns policy? 

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Address: Contact Pets, Unit 68, Zone 1 Deeside Industrial Estate, Welsh Road, Deeside, Flintshire, CH5 2LR

Telephone: 01244280880

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 days.

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory right.

3. How long does it take to receive my refund?

After receiving the item, we will process the return and you will be refunded within 48 hours.

4. Do you ship to my country? 

We only currently ship in the UK

Any other questions please email us at enquiries@contactpets.co.uk